I lost my Vault Key – what do I do?
You lost your Vault Key? Ouch – we’re sorry to hear that!
To keep your account secure from data breaches, Qwill’s Vault is designed to live locally on your device. For that reason, Qwill doesn’t store a copy of your Vault Key cannot reset it for you. Unfortunately, the only option is to clear your Vault account and start over.
Please email us at firstname.lastname@example.org and we’ll reset your Vault for you. Once you create a new Vault, please make sure to print and store your new Vault Key in a safe place.
Still have questions?
Give us a shout. We'll respond via email within 1 business day.