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Troubleshooting

  • Topics
  • Troubleshooting
  • Qwill Basics
    • Why Qwill?
    • How do I get started?
    • Is my information secure?
    • Are Qwill wills legal?
    • What is a will and do I really need one?
    • I’m not rich. Do I even have an estate?
    • How do I finalize my will after using Qwill?
    • How do I edit my will or other documents?
    • How do I share my will with others?
    • How much does Qwill cost?
    • How do I subscribe to Qwill Premium?
    • How do I cancel my paid subscription?
    • Who can use Qwill vs. who should see an attorney?
    • How do I set up a Guardianship document for my kids?
  • Troubleshooting
    • How do I preview and download my will?
    • Who do I talk to if I have an issue with my account?
    • How do I reset my password?
    • What if I don’t receive my verification code when logging in?
    • My user isn’t verified, but I don’t see where to add my verification code.
    • I didn’t receive my will document via email. Now what?
    • How do I change the email address associated to my account?
    • I lost my Vault Key – what do I do?
  • Security
    • Is my information secure?
    • Who can access my data?
    • How does Qwill protect my data at rest?
    • How does Qwill protect my data in transit?
    • What can I do to keep my data safer?
    • What is Multi-Factor Authentication (MFA)?
    • How do I enable multi-factor authentication (MFA) on the iPhone app?
    • How do I enable multi-factor authentication (MFA) on the web app?
    • How do I know my Vault is secure?
    • Where are my Captures stored and how do I know my info is secure?
  • Legal Things
    • Are Qwill wills legal?
    • What is a will and do I really need one?
    • I’m not rich. Do I even have an estate?
    • How do I preview and download my will?
    • How do I finalize my will after using Qwill?
    • How do I edit my will or other documents?
    • Glossary of Estate Law Terms
    • What is an executor?
    • Who should I name as my executor?
    • What is probate?
    • Can I leave gifts to charity in my will?
    • What happens if the beneficiary I choose dies before I do?
    • What happens if I leave something to a minor beneficiary?
    • What are digital assets?
    • What is the “Personal Property Memorandum” referenced in my will?
    • What is a residuary estate?
    • Can my spouse and I create a join will? What about guardianship?
    • What is a guardianship nomination document?
    • Why do I need a guardianship nomination document?
    • How do I set up a Guardianship document for my kids?
    • What if I’m divorced/separated from my child’s other parent?
    • Whom should I nominate as a guardian?
    • What is the difference between “guardianship of person” and “guardianship of an estate”?
    • Can you name the same person as a guardian of both person and estate?
    • What is a Self Proving Affidavit?
    • Why should I use a self proving affidavit?
    • Can anyone use a self proving affidavit?
    • How do I execute the self proving affidavit?
    • Can I use Qwill to make a living trust?
    • Can Qwill help me with Power of Attorney?
    • Can Qwill help me with Advance Directives?
  • Qwill Vault
    • What is the Vault?
    • How do I set up a Vault?
    • What is a Vault Key?
    • I lost my Vault Key – what do I do?
    • How do I know my Vault is secure?
    • When is my vault information shared with my executor?
    • What type of information can I store in my Vault?
    • How do I access the account of a Qwill user whom has passed away?
  • Qwill Capture
    • What is the “Capture” feature?
    • How do I use Capture?
    • How do I add a new Capture?
    • How do I add new people to Capture?
    • When will people receive the Captures that I choose to leave them?
    • How do I edit an existing Capture?
    • How do I delete an existing Capture?
    • Where are my Captures stored and how do I know my info is secure?
    • Can I use Capture without a Qwill Premium subscription?

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    Qwill is an online service that provides legal forms, legal information, and storage of legal documents. We are not a law firm nor are we a substitute for traditional legal advice. Use of this website or the Qwill mobile applications are subject to our Terms of Service and Privacy Policy.